Problem:
Years ago while interviewing a team as part of
a culture assessment, we heard the following comment,
"On our team, we used to stab each other
in the back, but now, we make sure we have eye
contact and go for the chest." Over the years,
we've discovered that every team fits on a continuum
between death and vitality and is moving in one
way or the other. This team clearly was not healthy
or functional. The team wasn't getting results
and the work wasn't enjoyable. Like many teams,
this team suffered from a malaise-they experienced
average results, a working environment that seemed
cold, and relationships that made most people
feel that work was just a job. From a team leader's
perspective, there are also problems. How do you
get a team to rally around making improvements
in results and in working and acting as a team,
particularly when you're busier than you've ever
been and you don't have a lot of time or budget
for training?
Solution:
Team Vitality is a process that team members and
management engage in to work together to improve
the quality of work and the quality of work life.
They do this by assessing their own strengths
and opportunities, both in results and relationships.
Often teams suffer because they
live by the 40-0 Rule.
For 40 hours, we work very hard
to serve our customers and get our work done,
and we spend no time celebrating, planning, or
improving our work, processes, or service.
Our experience is that leaders
and teams/work groups need to consistently follow
the 39-1 Rule:
For 39 hours, we work very hard
to serve our customers and other stakeholders,
and for one hour we work to improve, celebrate,
and plan.
For teams and workgroups to improve
their work and their work life, they have to spend
some time together. They also need to work on
improving their own skills, using team tools to
improve their work and their working relationships.
That's what Team Vitality™
provides-a tested approach with skills and tools
to improve the quality of work and the quality
of work life.
Features:
Team Vitality™ is designed to be taught in
a variety of ways, by leaders and by training professionals.
Included in the materials are 12 Single Point Lessons
that can be taught in about one-hour sessions. It
comes with a leader's guide and an Implementation
Manual. All sessions begin with interesting and
engaging exercises that ensure the training is relevant.
Most training sessions include practical and entertaining
video examples. In addition, Team Vitality™
includes a TEAMWORK assessment, a 32-question assessment
that is self-administered and scored. This assessment
allows teams to understand their strengths and opportunities
for improvement, and then focus on what their team
specifically needs to work on to improve both their
work and their team.
Benefits:
Teams that engage in the Team Vitality™
process will learn:
- How to assess team vitality
- How to meet stakeholder expectations
- How to reduce barriers to customer satisfaction
- How to improve processes
- How to embrace change
- How to make and use ground rules
- How to improve accountability
- How to act in empowered ways
- How to take appropriate initiative
- How to be creative together
- How to make decisions together
- How to fix awful meetings
For more information on these Single Point Lessons,
please contact DBrunet@vitalskillsintl.com
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