Service Vitality™ teaches a set of skills designed to improve customer interactions. In simplest terms, Service Vitality™ outlines what it takes to partner with customers and improve both interpersonal and organizational vitality.

When leaders and employees routinely apply basic customer service skills, they're able to create a working relationship with customers where mutual purpose is reached, mutual meaning is achieved, and mutual respect is maintained. These conditions of partnership help both parties attain shared objectives for success. As people gain greater access to information and skills that facilitates true partnerships with customers, your organization becomes more effective and a more enjoyable place to work.

To that end we have created the following eleven Service Vitality™ - Single Point Lessons.

1. Creating a Healthy Partnership: How to Swap Buttons and Banners for Something of Real Substance.

2. Clarifying Our Customer Vision: What is Our Customer Service Mission?

3. Examining Best Practice: How to Expand Our Customer Service Vision?

4. Gathering Data: How to Learn What Our Customers Really Want

5. Managing Expectations: How to Jointly Create Clear and Reasonable Expectations.

6. Identifying and Removing Barriers: How to Get tot he Root of Our Customer Service Problems

7. Solving Problems Proactively: How to Find a Solution to the Toughest of Problems

8. Improving Communications: How to Explain Complex Procedures, Clarify Complicated Processes, and Give Clear Directions

9. Sharpening Our Listening Skills: How to Understand Our Customers' Points of View

10. Establishing Common Courtesy: How to Create a User-Friendly Environment

11. Handling Emotionally Charged Situations: How to Maintain Respect - Even When a Customer Gets Angry

For more information on these Single Point Lessons, please contact DBrunet@vitalskillsintl.com